Gen Z employees, born between the mid-1990s and early 2010s, are digital natives with a keen eye for content that appears staged or fake. This generation grew up surrounded by short-form videos, user-generated content, and unvarnished stories. Organisations wanting to ...
Many businesses are adopting automation-heavy digital service desk solutions as they hurry to digitise IT support. AI-powered ticketing, chatbots, and self-service portals have become widespread. These tools offer speed, efficiency, and round-the-clock support—but there’s a growing fear that they’re overlooking ...