Customer service is the heartbeat of any successful business operation. This department, which works to resolve consumer issues and concerns, sets the tone for any business. An under-performing customer service department can turn off customers, and result in loss of business.

Monocan, an order fulfillment provider, works with business clients, offering uncompromising customer service. The company also shoulders the bulk of the work that involves getting business clients products to customers’ doorsteps.

Customer service practice

As part of its customer service practice, the company takes on a host of responsibilities for clients. The company, owned by Alvarado, handles receiving, manages inventory, and processes returns and refunds.

“We have mastered order fulfillment like no one else,” the company states on its website at Monocan.com. “We will ensure the most efficient yet affordable way to fulfill all your orders, so you can enjoy a happy customer base. Efficient inventory management is at the center of each successful order fulfillment operation.”

Aligned interests

The success and survival of any order fulfillment or 3rd party logistics companies are closely linked. And when customer services are inefficient and do not respond quickly to resolve issues, the existence of any company is in jeopardy.

“If our customers fail in their endeavor, so will we. When both our interests are so closely aligned, you cannot go wrong knowing what’s best for your interest is also in our best interest,” Monocan says. “We strive to exceed customer expectations and constantly work on improving our services.”

Other order fulfillment and logistics providers, also share a similar dependency with their business customers.

For example, at Shipwire, a logistics provider, business customers can contact on-site customer care experts when they need help. Business clients use the company’s cloud-based order and inventory management platform and can tap into online tools that allow them to customize information to help scale their businesses.

Like Monocan, Shipwire also uses advanced technology to help business clients succeed.

Easy answers

Order fulfillment companies all want to make it easy for customers to get access to answers whenever they need them. But the focus can vary among fulfillment providers and business client needs.

Monocan has a comprehensive Frequently Asked Questions (FAQ) section that offers answers to common questions business clients might have. And questions not found online can be answered by calling, emailing or using the company’s ticketing system.

At eFulfillment Service, customers can get help by calling or submitting a ticket to the company’s client services team. The order fulfillment company also offers a FAQ section that is divided into 11 categories.

Business clients working with Fulfillrite, an order fulfillment service company, also have access to an online question and answer page. The company’s customer service department also includes a team for its services, but says it has no dedicated support for end users of its business clients’ products.

Unique options

While business customers expect fast and accurate deliveries, order fulfillment providers work with them to keep shipping costs affordable. A major component of customer service is helping clients save money.

At Monocan, business clients can select from a variety of solutions that are most compatible with their order fulfillment requirement that are unique to their business operations. But no matter the choice of service, business clients get fast, accurate, affordable, and reliable service.